{"id":70,"date":"2023-04-27T19:33:55","date_gmt":"2023-04-27T19:33:55","guid":{"rendered":"https:\/\/webxtalk.in\/kapaco\/?page_id=70"},"modified":"2023-07-08T19:35:45","modified_gmt":"2023-07-08T19:35:45","slug":"returns-refund-policy","status":"publish","type":"page","link":"https:\/\/webxtalk.in\/kapaco\/returns-refund-policy\/","title":{"rendered":"Returns & Refund Policy"},"content":{"rendered":"

[vc_row responsive_css=”margin_top_large:70px|margin_bottom_large:70px|margin_top_medium:70px|margin_bottom_medium:70px|margin_top_small:40px|margin_bottom_small:40px” css=”.vc_custom_1683402039462{margin-top: 40px !important;margin-bottom: 40px !important;}”][vc_column][vc_column_text el_class=”block-border”]<\/p>\n

Returns<\/strong><\/h4>\n

We try to satisfy our customers to maximum extend, but in case if customer isn’t satisfied with the product, customer can return the product with full refund provided that goods must be in original packaging, have original invoice and be un-used, so please ensure the part is correct before purchasing,altering or attempting to fit it.<\/p>\n

All goods before being accepted and signed for should be checked by customer for damage in transit. If the goods have been damaged in transit they should NOT be accepted. KAPACOcan not accept blame for third party damage (KAPACO will exchange goods and claim from the carrier for damage) Return postage will be met by the customer if goods are accepted in a damaged condition from the Carrier.<\/p>\n

Return postage should be paid by CustomerIf in any case the mistake is not due to ‘The KAPACO Company’.<\/p>\n

[\/vc_column_text][vc_column_text el_class=”block-border”]<\/p>\n

Refunds<\/strong><\/h4>\n

Refunds WILL NOT be given if product is altered, used in any way If the goods have been changed in any way by you the customer refunds will not be given.<\/p>\n

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days from date of approval.[\/vc_column_text][vc_column_text el_class=”block-border”]<\/p>\n

Late or missing refunds (if applicable)<\/strong><\/h4>\n

If you haven\u2019t received a refund yet, first check your bank account again.
\nThen contact your credit card company, it may take some time before your refund is officially posted.
\nNext contact your bank. There is often some processing time before a refund is posted.
\nIf you\u2019ve done all of this and you still have not received your refund yet, please contact us at info@autom.co.za<\/strong><\/a>.[\/vc_column_text][vc_column_text el_class=”block-border”]<\/p>\n

Sale items (if applicable)<\/strong><\/h4>\n

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.<\/p>\n

[\/vc_column_text][vc_column_text el_class=”block-border”]<\/p>\n

Exchanges (if applicable)<\/strong><\/h4>\n

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at serivce@kapaco.com<\/u> and\u00a0we will send you the details and address\u00a0to return the goods too.[\/vc_column_text][vc_column_text el_class=”block-border”]<\/p>\n

Shipping<\/strong><\/h4>\n

To return your product,\u00a0please send us an email at\u00a0serivce@kapaco.com<\/strong><\/a>\u00a0to confirm the return shipping address.<\/p>\n

You, the customer, will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.<\/p>\n

If you are shipping an item high, you should consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.[\/vc_column_text][vc_column_text el_class=”block-border”]<\/p>\n

Returns<\/strong><\/h4>\n

Our policy lasts 7 days. If 7 days have gone by since your date of purchase, unfortunately we can\u2019t offer you a refund or exchange.<\/p>\n

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n

Additional non-returnable items:
\n– Gift cards
\n– Packaging
\n– Any items costing less than R 550.00<\/p>\n

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.<\/p>\n

No partial refunds will be processed for any goods returned later than 7 days from date of purchase or with clearly noticeable used markings.<\/p>\n

Refunds (if applicable)<\/strong>
\nOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
\nIf you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days from date of approval.<\/p>\n

Late or missing refunds (if applicable)<\/strong>
\nIf you haven\u2019t received a refund yet, first check your bank account again.
\nThen contact your credit card company, it may take some time before your refund is officially posted.
\nNext contact your bank. There is often some processing time before a refund is posted.<\/p>\n

If you\u2019ve done all of this and you still have not received your refund yet, please contact us at info@autom.co.za.<\/p>\n

Sale items (if applicable)<\/strong>
\nOnly regular priced items may be refunded, unfortunately sale items cannot be refunded.<\/p>\n

Exchanges (if applicable)<\/strong>
\nWe only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@autom.co.za and\u00a0we will send you the details and address\u00a0to return the goods too.<\/p>\n

Gifts<\/strong>
\nIf the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n

If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.<\/p>\n

Shipping<\/strong>
\nTo return your product, please send us an email at info@autom.co.za to confirm the return shipping address.<\/p>\n

You, the customer, will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.<\/p>\n

If you are shipping an item over R 550.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.
\n[\/vc_column_text][vc_column_text el_class=”block-border”]<\/p>\n

Need help?<\/strong><\/h4>\n

Contact us at service@kapaco.com<\/strong><\/a> for questions related to refunds and returns.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

[vc_row responsive_css=”margin_top_large:70px|margin_bottom_large:70px|margin_top_medium:70px|margin_bottom_medium:70px|margin_top_small:40px|margin_bottom_small:40px” css=”.vc_custom_1683402039462{margin-top: 40px !important;margin-bottom: 40px !important;}”][vc_column][vc_column_text el_class=”block-border”] Returns We try to satisfy our customers…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-70","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/webxtalk.in\/kapaco\/wp-json\/wp\/v2\/pages\/70","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webxtalk.in\/kapaco\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/webxtalk.in\/kapaco\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/webxtalk.in\/kapaco\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/webxtalk.in\/kapaco\/wp-json\/wp\/v2\/comments?post=70"}],"version-history":[{"count":17,"href":"https:\/\/webxtalk.in\/kapaco\/wp-json\/wp\/v2\/pages\/70\/revisions"}],"predecessor-version":[{"id":557,"href":"https:\/\/webxtalk.in\/kapaco\/wp-json\/wp\/v2\/pages\/70\/revisions\/557"}],"wp:attachment":[{"href":"https:\/\/webxtalk.in\/kapaco\/wp-json\/wp\/v2\/media?parent=70"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}